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Oxyenergy - Frequently Asked Questions
General Questions
We are proud to say that the majority of our products are manufactured and design right here in New Zealand Aotearoa, adhering to strict national and international quality standards. We also source some ingredients internationally from trusted suppliers who meet our rigorous criteria. For those product who are 100% made in Aotearoa we are proudly certified by New Zealand Made and FernMark organisations and we are working hard everyday to keep adding more products into this category.
Yes, absolutely. Quality and safety are our top priorities. All our products undergo rigorous testing at various stages of production to ensure they meet the highest standards of purity, potency, and safety. As part of our honorary certification we have GMP, FDA, RMP and HACCP.
You can purchase Oxyenergy products through our online website store (https://oxyenergy.co.nz) or in our brand new retail store located t 153 broadway, Newmarket, Auckland 1023.
Product Specific Questions
Our website provides detailed information about each product, including its ingredients, benefits, and recommended use. You can also contact our customer support team for personalised advice, in our website we have a dedicated section to book a one to one chat with Jasmine, our Oxyenergy Store Manager, she will be happy to introduce you to our brand, products and to know a bit more about yourself and your healthy goals. Consider your specific fitness goals, dietary requirements, and any sensitivities you may have. Book a visit with us here: https://oxyenergy.co.nz/pages/contact
While many of our products can be safely combined, it's essential to read the label instructions and be mindful of your overall intake of specific nutrients. If you have any concerns, consult with a healthcare professional or registered dietitian.
The optimal time to take a specific product varies depending on its purpose. Please read each and specific products instructions to take our supplements and sport nutrition products. .
Shipping & Returns
We offer a range of shipping options within New Zealand. Delivery times vary depending on your location, also for orders over $70 delivery will be execute without charge, for order under $70 instead delivery cost will vary depending on the address you may require our products to be delivered.
According to the refund policy provided by the Ministry of Business, Innovation & Employment, we do not have to give a refund if you change your mind about a purchase, so we encourage you to get well informed before buying our products and choose carefully, we also invite all of our new and existing customers to book a visit with our staff in store to talk about best products for each person so you can make a well informed and advised purchase with us. Also if the product you have bought is faulty, we will provide a remedy as required by the Consumer Guarantees Act.
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the progress of your delivery on our website or the courier's website. Also you can always call us on +64 0273355727 and our e-commerce team will be happy to guide you and help you tracking your order.